Refund policy

We offer refunds or replacements under the conditions below. All requests must be submitted within 90 days of payment.

Damaged Items

If your item arrives damaged, you are eligible for a full refund or replacement.

• Required proof: Clear photo or video evidence showing the damage
• Evidence must be submitted and approved before processing

Incorrect or Missing Items

If you receive the wrong item or your order is missing parts, you are eligible for a full refund or replacement.

• Required proof: Photo or video evidence showing the incorrect or missing item(s)
• Evidence must be submitted and approved before processing

Parcel Damaged on Arrival

If the shipping parcel itself arrives damaged, you may request a refund or replacement.

• Required proof: Video evidence showing the damaged parcel upon arrival

Order Cancellations

Orders may be fully refunded if canceled before processing and shipment. Please note: Orders that have already been processed or shipped cannot be canceled